Since all Beckhoff offices and distributors have technical specialists for all of our products and services, you benefit from excellent technical support in your local language in more than 75 countries. Our local service centers stand ready to help you in all areas of after-sales service and with international service cases.
We distinguish between four different service levels at our service centers:
Service level 0
- Spare parts service from a full-range spare parts warehouse for all Beckhoff products in all age categories
- Repair service for all Beckhoff products from all age categories (even repairs for many products from the 1980s continue to be possible)
- Field service with trained and experienced service specialists
- Life cycle management
- Root cause analysis in cooperation with our development departments
- Coordination of international service activities
- Telephone support
Service level 1
- Ersatzteilservice aus großem, lokalen Ersatzteillager für sehr viele Beckhoff Produkte
- Ersatzteilservice aus zentralem Ersatzteillager in Deutschland (Service-Level S0)
- Reparaturservice für viele Beckhoff Produkte (Abdeckung von bis zu 15 Jahren Produktgeschichte)
- Reparatur-Management (einzelne Reparaturen wie z. B. für ältere Produkte werden an Service-Center mit Service-Level S0 weitergeleitet)
- Field Service mit qualifizierten und erfahrenen Service-Spezialisten
- Telefonsupport
Service level 2
- Spare parts service from a local spare parts warehouse or from a central spare parts warehouse in Germany (service level S0)
- Repair service for some Beckhoff products (may differ in some subsidiaries)
- Repair management (repairs will be forwarded to S0- or S1-level service centers)
- Field service with trained service specialists
- Telephone support
Service level 3
- Spare parts service from a central spare parts warehouse in Germany (service level S0)
- Repair management (repairs will be forwarded to S0- or S1-level service centers)
- Field service with trained and experienced service specialists
- Telephone support