Since all Beckhoff offices and distributors have technical specialists for all our products and services, you benefit from excellent technical support in your local language in more than 75 countries. Our local service centers stand ready to help you in all areas of after-sales service and with international service cases.
We distinguish between four different service levels at our service centers:
Service level 0
- Spare parts service from a full-range spare parts warehouse for all Beckhoff products in all age categories
- Repair service for all Beckhoff products from all age categories (even repairs for many products from the 1980s continue to be possible)
- Field service with trained service specialists
- Life cycle management
- Root cause analysis in cooperation with our development departments
- Coordination of international service activities
- Telephone support
Service level 1
- Spare parts service from a large local spare parts warehouse for a large number of Beckhoff products
- Spare parts service from a central spare parts warehouse in Germany (service level S0)
- Repair service for many Beckhoff products (up to 15 years old)
- Repair management (individual repairs of older products will be forwarded to S0- or S1-level service centers)
- Field service with trained service specialists
- Telephone support
Service level 2
- Spare parts service from a local spare parts warehouse for many Beckhoff products
- Spare parts service from a central spare parts warehouse in Germany (service level S0)
- Repair service for some Beckhoff products
- Repair management (repairs will be forwarded to S0- or S1-level service centers)
- Field service with trained service specialists
- Telephone support
Service level 3
- Spare parts service from a central spare parts warehouse in Germany (service level S0)
- Repair management (repairs will be forwarded to S0- or S1-level service centers)
- Field service
- Telephone support